Frequently Asked Questions
Everything you need to know about shopping with Beauty Exchange Supply
What is the processing time for my order?
Most orders are processed within 1-2 business days. During high-demand periods or sales, processing may take up to 3 business days before your items are shipped.
Do you offer international shipping for beauty products?
Currently, we ship within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for opened cosmetics?
For hygiene and safety reasons, we cannot accept returns on opened or used beauty products. Unopened items in their original packaging can be returned within 30 days of purchase.
Are your products 100% authentic?
Absolutely. Beauty Exchange Supply only sources products directly from authorized distributors and the brands themselves to ensure you receive genuine, high-quality products.
What should I do if my liquid products arrive damaged?
If a product leaks or breaks during transit, please take a photo of the damage and contact our support team within 48 hours of delivery for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.